SCM; connected network of organisations mutually to control manage improve materials information suppl to end users. Value adv: tailored service, reliablity, responsiveness. Cost adv: capacity utilisation, asset turn, schedule integration. Competitive adv: prdct excellenc x process exc. Turbulence & Volatility: uncertainty. globalisation of industry. downward pressure price: competing price china, no borders, internet (more comp.) responsiveness, reliablity, resilience, relationships. ***...